Refund Policy

Title: Your Vibe Guarantee... Not Our Warranty! 😏

Hey there, smooth customer!

You ordered something that tickled your fancy, maybe even someone else's interest 😉 ... and now it’s here. Good for you! But sometimes, things just don't feel right – like finding a snag in your silk pajamas or realizing a toy isn't quite as magical as promised.

That's where our Refund & Return Policy comes in. We get it – the world of intimate pleasure is personal and sometimes confusing. Our goal is simple: make sure you're happy with your purchase, or help you out if things don't quite align!

So, What's the Deal? Let's Break It Down

📦 Returns - The Basic Scoop

We believe in giving our customers a reason to smile (or at least blush 😉). If you change your mind about an item that wasn’t opened or used and isn’t something we need for hygiene reasons, here’s how it works:

  • Timeframe: You have 7 days from the date you received your item(s) to initiate a return. Think of it as giving us plenty of time before things get... well, old.
  • Condition: Items must be in their original condition – unopened, unused, with all tags still attached (like those mysterious little price stickers 😉), and absolutely not damaged or soiled.

💰 How to Return & Get Your Cash Back

Got something you want to send back? Follow these steps:

  1. Check the Chores: Make sure it fits our return criteria! If yes, great.
  2. Get Ready: Prepare your item(s) for its journey home (or elsewhere).
  3. Fill Out the Form: Easy peasy – just grab this handy Return Request Form and fill it in.
  4. Protect Your Stuff: Carefully repack your items, including hygiene seals if they had them on toys or lingerie. Put everything back as you found it!
  5. Ship It! We'll give you a return address to ship those goodies off to.

Once we receive and inspect your package (keeping things discreet!), assuming it meets all the criteria:

  • If it's before our standard 7-day processing period, expect your refund via the same original payment method, quicker than clicking on an ad!

🛑 Not All Things Are Created Equal... Especially When It Comes to Returns!

Just kidding! 😉 While we try to make everything awesome and easy, keep these crucial caveats in mind:

  • Opened Packages: Once you open a box of pleasure toys or lingerie for anything other than quality inspection (like seeing if the material feels like pure silk), it’s usually a no-go. Think about it – just like how roommates shouldn't share bath towels!
    • Hygiene Corner: We cannot accept returns on items specifically designed to be used orally, nor any item that has been opened and potentially compromised for hygiene (like used condoms or sex toys). Our focus is maintaining the highest standards of fun and safety.
  • Custom Orders: Sorry lovebirds... we don't do refunds for custom orders. Sometimes a surprise is just right, even if you knew it beforehand 😉!
  • Gifts That Need Decoding: If it’s a gift, our policy changes slightly to keep things game-worthy (and perhaps messier). You can return most items within 30 days of purchase for a full refund or exchange, but please leave out the original packaging and tag. And hey, don't forget that people who order these often like to keep their mystery 😉! So if it's a gift, think twice before sending back those tags!

⚠️ Important Vibe Notes

  • Cleanliness is Next to (Sensual) Perfection: We require all returned items to be clean and unused. The last person touching them should have done... well, nothing naughty besides maybe unpacking!
  • Discreet Delivery Always: Your package will always be handled with utmost discretion. No peeking allowed!

❓ Need Help or Got Questions?

Lost? Confused? Think we're being totally unreasonable?

Just reach out to us via email at support@pussitude.com within the 30-day window and explain your situation! Our team is ready to chat, help you figure things out, and keep those vibes positive.

So there it is! A return and refund policy that's as smooth and satisfying as our products themselves. Happy shopping, smoother operators!